IT Maintenance & Support Services
Your IT Solutions Expert in Singapore
Industry Certified Engineers
100+ SMEs Supported
Quick Response Rate - Within 4 Hours
Why Choose Us?
Dedicated Account Manager and IT engineers assign to our maintenance client
Reduce business cost
Improve your business efficiency through IT solutions
Our Certifications
IT Maintenance and Support Services
Desktop
- Windows OS Patching
- Troubleshooting & Diagnostic
- Scheduled data backup
- Preventative maintenance
- Security management
Server
- Configuration management
- Recovery & restoration
- Scheduled data backup
- Scheduled preventative maintenance
- Security management
Network
- Firewall management & maintenance
- Network router & switch performance monitoring
- Firewall upgrade and optimization
- Policies control
Backup
- Backup storage deployment and configuration
- Monitoring of backup tasks
- Restoration of data
- Scheduled backup job
Support
- 24/7, 4 hours support
- IT Consultation
- Planning, design, implementation and management
- Remote & onsite support
Equipment
- Extended hardware warranty
- 24/7, 4 hours hardware replacement and support
Here's what our customers are saying about us
We know Sowers has just come to two years. We are very glad to work with Sowers for our IT support. When they take over from our In-house IT, they spend time to understand our IT infrastructure and each individual devices. We recently moved our entire office and they were with us every step of the way.
— Besco Building Supplies (SEA) Pte Ltd
Frequently Asked Questions
We have IT maintenance plans catered for company size of 5 users – 200 users. We will recommend you the most suitable plans based on your business’ needs and budget.
We have crafted our maintenance support workflow to improve customer response time and all our engineers are in-house (we do not outsource any of our workers). Apart from IT services, our business advisors can also provide consultation for sales and marketing to grow your business! We look beyond the contracts.
We offer man-hour packages and monthly retainer fees – both plans comprise different service approach based on your needs. We do not want to oversell you something you do not need. We will make recommendations accordingly during the first discussion with you!
Our company only provide IT services to commercial companies. We do not provide ad-hoc residential IT support.
Depending on the urgency and priority of your situation, you can choose from our fastest service level (4h – 24/7) with the highest cost, to our slowest service level (Next Day) which cost lower due to the slower response time. All of which will be answered by our IT professionals.
